- 1
We reserve the right to cancel a transaction where a customer fails to adhere to the rules and policies of the company.
- 2
Customers should inspect packages to ensure all contents are accounted for and in good order before leaving the place of business or the presence of the delivery personnel.
- 3
All balance/s must be cleared in order to collect a package/s.
- 4
You must clear all packages at a time. You will not be able to clear packages individually.
- 5
Valid form of ID must be presented to collect all packages and signature required.
- 6
Persons picking up packages on behalf of others must be listed on the pick-up dashboard and present a valid ID.
- 7
Packages not pre-alerted will not be reimbursed in the event of loss. A Pre-Alert must be done prior to arrival at the warehouse.
- 8
Once a package is detained and it is the customer fault (no invoice, edited invoice) a re-clearance fee of $1500 JMD is applied.
- 9
We are not responsible for the packaging of your items.
- 10
All items deemed fragile are sent at owner's risk.
- 11
Customs reserves the right to search all packages. If they are unable to search, the package will be detained.
- 12
A storage fee of $100 per day will be applied to each package left after 14 days.
- 13
Items left after 30 days will be auctioned.
- 14
We are not responsible for packages delivered to other addresses outside of ours.
- 15
Packages with incomplete address will attract a bad address fee of $300 JMD.
- 16
An insurance fee of $100 per package will be applied to all packages.
- 17
All Bank transfers must be verified before the package can be collected.
- 18
We do not offer payment plans.
